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Important HolidayShipping Updates

Your long time loyalty with Sivana continues to drive us to delight you with our unique assortment that we take great pride in curating for you. Setting your expectations and delivering to our high standard of exceptional customer service, is paramount to our team.

Over the last year and a half, we have navigated through unusual times that continue to bring challenges to how we operate. In recent months, we have been faced with unexpected supply chain hurdles, which inevitably result in product delays. Now with the added tension on global logistics as we move into the holiday season, we will only be able to guarantee Christmas delivery if orders are placed before December 1st. For that reason, we are offering everyone 25% off their order with code: THANKYOU25, as a thank you for shopping and supporting us early on as we continue to navigate through these challenges.

We will continue to release new arrivals throughout the month, but will not be restocking as we move into November. As always thank you for your loyalty.

Warm regards,

Sivana Team

Frequently Asked Questions

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.

Our team is available Monday to Friday 10:00 am - 6:00 pm PST

Customer Care: info@sivanaspirit.com

General Questions

Can I change or cancel my order?

Can I purchase a Gift Card for someone?

Can I get a gift receipt delivered with my order?

Can I add a gift note?

Do you have gift wrapping or a gift box?

Shipping Questions

How long will it take for my order to ship?

Where do you ship from?

What shipping method do you use?

Once my order ships, how long will it take?

Can I get my package shipped express/overnight?

Returns & Exchanges

What is your return policy?

Missing an item! Help!

How do I make a return/exchange?

Do you provide a shipping label?

Discount Code Questions

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Can I use more than one discount code?

Rewards Questions

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How do I redeem rewards?

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How do I access my rewards?

Can I use Rewards with a Discount code?

Product Questions

How do I know if something runs true to size or not?

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