All orders are shipped via USPS or UPS or Fed-Ex. You can expect to receive your order usually within 4-7 business days. We are always happy to accommodate rush shipping when necessary. Express shipping charges will apply.

International / Canadian Shipping

Orders from outside the United States are shipped by International Priority Air Mail with 7-14 day service and could be subject to extra handling charges and fees and duties depending on the country you live in. Contact Customer Service email for applicable rates. Duties and value-added taxes may be required and are the responsibility of the customer. We are unable to give exact delivery arrival times due to the many variables involved in overseas shipping.

Our Guarantee

Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please return it and we'll promptly exchange it or refund your purchase price.

Returns & Exchanges

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date.


Ordered the wrong size or color? If you need to exchange an item for the same item in a different size or color, or even want to exchange for a new product altogether, you will not be charged additional shipping costs for the exchange. However, unless the item is defective, you will be responsible for shipping costs to send the item back to us. return process

  • Email us to request a Return & Exchange form at
  • Fill out the form and include it within your return package
  • Send the item(s) back to us using any trackable method. Once we receive your package, we will promptly process your return or exchange.

Shipping costs are non-refundable. Your refund will be credited back to the original method of payment used to make the original purchase.

Please note:(If you received free shipping on your original order and you return an item that reduces your total purchase below $95 you will be charged shipping based on the actual total of the goods on the original order, or over $95 will be charged 10% shipping (maximum $15)  Exchanges will not be charged any shipping charge to ship your exchange and your original shipping will still be Free. See shipping terms here.

If you have any questions, feel free to send us an email at

Order Status

We usually ship all orders within 3 to 7 business days and delivery will add another 2 to 3 days depending on your location. We are always happy to give you an update if you have not received your order within these parameters. Check your order status

Wholesale Inquiries

We are happy to accommodate our growing family of wholesale retailers. Email us at to request wholesale information. 

Your Right To Privacy

At Sivana, we respect our customers' privacy and we do not sell or give your name and address to other companies for any reason. For a more lengthy and boring privacy policy, click here

If you have questions, comments or problems, Email our Customer Service at

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