Returns & Exchanges
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FREE SHIPPING on orders over $95 (U.S.A. only)
At Sivana, we understand that the cost of shipping can be expensive and a burden to our customers. So in the spirit of our philosophy that the customer comes first and service is our main goal, we will offer Free Shipping on ALL orders that total $95.00 that are placed on our website within the US.
Returns and Exchanges:
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date.
Ordered the wrong size or color? If you need to exchange an item for the same item in a different size or color, or even want to exchange for a new product altogether, you will not be charged additional shipping costs for the exchange. However, unless the item is defective, you will be responsible for shipping costs to send the item back to us.
SivanaSpirit.com return process
- Email us to request a Return & Exchange form at email@example.com
- Fill out the form and include it within your return package
- Send the item(s) back to us using any trackable method. Once we receive your package, we will promptly process your return or exchange.
Shipping costs are non-refundable. Your refund will be credited back to the original method of payment used to make the original purchase.
Please note:(If you received free shipping on your original order and you return an item that reduces your total purchase below $95 you will be charged shipping based on the actual total of the goods on the original order, or over $95 will be charged 12% shipping)
If you have any questions, feel free to send us an email at firstname.lastname@example.org
Free Shipping does not apply to wholesale orders. All wholesale returns and exchanges will be subject to a 25% restocking charge and must be made with 30 days of receipt. Email: email@example.com for a return authorization.