Returns & Exchanges
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Shipping Times & Carrier:
As long as all items are in stock, your order will ship within 48 hours. Packages are sent via USPS First Class mail or Priority mail.
Returns and Exchanges:
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date.
Ordered the wrong size or color? If you need to exchange an item for the same item in a different size or color, or even want to exchange for a new product altogether, you will not be charged additional shipping costs for the exchange. However, unless the item is defective, you will be responsible for shipping costs to send the item back to us.
SivanaSpirit.com return process
- Email us to request a Return & Exchange form at email@example.com
- Fill out the form and include it within your return package
- Send the item(s) back to us using any trackable method. Once we receive your package, we will promptly process your return or exchange.
Shipping costs are non-refundable. Your refund will be credited back to the original method of payment used to make the original purchase.
Please note: If you received free shipping on your original order and you return an item that reduces your total purchase below $95 you will be charged a 10% shipping charge (maximum $15) based on the total of your original order. Exchanges will not be charged any shipping charge to ship your exchange and your original shipping will still be Free.
If you have any questions, feel free to send us an email at firstname.lastname@example.org