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FREE SHIPPING on orders over $95 (U.S.A. only)
At Sivana, we understand that the cost of shipping can be expensive and a burden to our customers. So in the spirit of our philosophy that the customer comes first and service is our main goal, we will offer Free Shipping on ALL orders that total $95.00 that are placed on our website within the US.
Returns and Exchanges:
Returns are simple at Sivana. Just write us a short note telling us what you'd like us to do (exchange, refund, credit, etc.) and be sure to include your invoice number, plus your telephone number and/or email address in case we need to contact you.
Put the note in the box with whatever you need to return and email us at firstname.lastname@example.org for return authorization and return address. If you want to exchange an item there will be no shipping charge for the exchange back to you.
Returns must be made within 30 days of when you receive the item to receive a refund.
(If you received free shipping on your original order and you return an item that reduces your total purchase below $95 you will be charged shipping based on the actual total of the goods on the original order, or over $95 will be charged 12% shipping)
Free Shipping does not apply to wholesale orders. All wholesale returns and exchanges will be subject to a 25% restocking charge and must be made with 30 days of receipt. Email: email@example.com for a return authorization.