Join Sivana Nation
- All orders are shipped via Priority Mail or UPS. You can expect to receive your order usually
within 4-7 business days. We are always happy to accommodate rush shipping when necessary.
Express shipping charges will apply.
- International / Canadian Shipping
- Orders from outside the United States are shipped by International Priority Air Mail with 7-14 day
service and could be subject to extra handling charges and fees and duties depending on the
country you live in. Contact Customer Service email firstname.lastname@example.org for applicable rates.
Duties and value-added taxes may be required and are the responsibility of the customer. We
are unable to give exact delivery arrival times due to the many variables involved in overseas
- Our Guarantee
- Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase,
please return it and we'll promptly exchange it or refund your purchase price.
- Returns & Exchanges
- Returns are simple at Sivana. Just write us a short note telling us what you'd like us to do
(exchange, refund, credit, etc.) and be sure to include your invoice number, plus your telephone
number and/or email address in case we need to contact you. Put the note in the box with
whatever you need to return and email us at email@example.com
for return authorization
and return address. If you want to exchange an item there will be no shipping charge for the
exchange back to you. Returns must be made within 30 days of when you receive the item to
receive a refund.
(If you received free shipping on your original order and you return an item that reduces your total purchase below $95 you will be charged shipping based on the actual total of the goods on the original order, or over $95 will be charged 12% shipping)
- Mats and towels, once opened are not returnable for sanitary reasons.
- Order Status
- We usually ship all orders within 3 to 7 business days and delivery will add another 2 to 3 days
depending on your location. We are always happy to give you an update if you have not received
your order within these parameters.
- Wholesale Inquiries
- We are happy to accommodate our growing family of wholesale retailers. Email us at firstname.lastname@example.org to request wholesale information.
- Your Right To Privacy
- We at Sivana respect our customers' privacy and we do not sell or give your name and address to other companies for any reason.
- If you have questions, comments or problems, Email our Customer Service at email@example.com.